Find below our Bespoke ExpertEdge programmes:
We offer a range of techniques, tips and full training courses aimed at improving operational efficiency, customer experience, staff development and training, and overall profitability
Programme 1 - The Steps of Service to achieve Customer service excellence
Customer Experience Coaching: Guide staff on how to offer personalized, exceptional customer service that keeps guests coming back. Complaint Handling: Provide training on how to effectively handle customer complaints and turn negative experiences into positive ones. Upselling Techniques: Teach staff methods for improving check averages through upselling and enhancing the guest experience.
Programme 2 - General company management - Operations and Process Optimization
Management Coaching: Work with venue managers to enhance their leadership, decision-making, and conflict-resolution abilities. Employee Motivation: Help create systems for recognizing and motivating employees to improve retention and job satisfaction. Inventory Management: Advise on effective stock control and minimizing waste to improve profitability. Cost Control: Help develop strategies for managing food and labour costs while maintaining high-quality service and offerings.
Programme 3 - Menu Design - Creating a food or a drink menu from scratch to meet your customer's needs
1-2-1 sessions with our Chefs and Bar Managers to create a menu that is cost-effective, aligns with the brand, and appeals to target customers. Seasonal Menu Adjustments: Advise on how to adapt the menu for seasonality and customer preferences. Staff Training: We will teach you how to ensure your team understands the items on the menu, how to describe them to customers, and how to handle orders effectively.
We move differently
Our team is results driven and we guarantee success with all of our Coaching programmes.
